There is no denying that VoIP is growing in public awareness. Although most enterprises still cling to their trusty circuit-switched voice networks, their grip is slackening, with IP PBXs now accounting for a majority of PBX sales and service providers shifting emphasis of their voice product portfolio onto the IP-based services.

The lure of VoIP is having a single network to serve all modes of communication, which introduces efficiencies into the network, and allows for tighter integration of the various forms of electronic communication we use every day.

Among the top reasons companies cite for moving to IP voice are ease of use/manageability, flexibility and operational cost. Ease of use and manageability get high ratings because IP voice equipment can overcome the irritations of performing mundane common administrative telecom tasks, such as adding or moving users.

Other drivers include scalability and the desire to consolidate voice and data networks. Implementing and managing multiple wide area networks is expensive, and complexity only increases as the number of networks and sites grows. Large organizations especially are interested in network convergence, and IP voice is the way to get there.

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